Delivery Information
Our shipping rates and policies are as follows:
Shipping Policy: Rates & Delivery Times
UK Delivery:
- UK First class £4.29 per order
- UK 48 hour special
delivery £8.50 (working days)
UK sales only. For all other sales enquiries, please call our office 01494-811490/1
UK deliveries are by Royal Mail. Larger consignments containing multiple items are delivered by Parcelforce.
All other deliveries including international orders are fulfilled by standard mail. Orders are normally dispatched within 3 working days - we will aim to notify you wherever possible of delays beyond this time.
Returns Policy
We would like you to be happy with your purchase, however if you are dissatisfied:
Cancellation under the Cooling Off Period for Retail Customers
a. If you are a consumer you have the right to cancel your order within 21 working days after the date your order is delivered (cooling off period) by contacting us by email at info@proclere.co.uk to specify what you want to return and your order number. For more information please refer to our Returns Procedure (below).
b. You do not have to give a reason if you cancel your order within the cooling off period.
c. You will be responsible for returning your order to us.
d. If you do not return the order we may arrange for collection. If so, we will deduct the costs of collection from your refund.
e. Please return the goods in their original condition you received the goods, unopened and unused.
f. We will refund you within 30 days of your notice of cancellation.
g. If there is no error made by us with your order, we will refund the cost of your order and the normal postage of delivery of your order.
h. We will not refund you the cost of returning your order.
i. For hygiene reasons, once packaging has been opened on certain products we are, subject to our discretion, unable to offer a refund or exchange unless they are faulty or misdescribed. Colours may vary from the images displayed on our website. This does not affect your statutory rights.
j. If you return products to us for any other reason (other than cancelling your order as a consumer under the cooling of period) we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund where the product is defective. Please refer to our policy on returning Damaged, Defective or Wrongly Delivered Products below.
Return of Damaged, Defective or Wrongly Delivered goods
a. If you return any goods in your order because it is damaged, defective or wrongly delivered, we will be happy to refund the cost of delivery of your order (including any gift wrapping costs and other services provided in connection with your purchase) and we will reimburse the costs of returning the goods to us.
b. Please arrange return of the goods by contacting us by email at info@proclere.co.uk. We will issue an authorization returns number. Please note that we cannot accept returns without an authorisation number being issued by one of our customer service team.