Security and Privacy Policy

Security policy

Secure Payments

Our Payment Service Provider is Opayo (formerly SagePay). Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Opayo uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Opayo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Opayo can be found at https://www.opayo.co.uk/support/online-shopper-support-2

Secure Browsing

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. Click the padlock icon to view more information about the secure certificate on this website. Connections to our website are also using the same internationally recognised 256-bit encryption standards as Opayo.

Privacy Policy

We will not collect any personally identifiable information (e.g. name, address, telephone number and e-mail address) about you unless you provide it to us voluntarily. What we may do with this information:
If you do provide us with personally identifiable information, we may use it to improve our understanding of your interests and concerns.

We may use it to occasionally email you about changes to our Web site, new products, site and service updates and special offers we think you'll find valuable. If you would rather not receive these emails, simply reply to any e-mail sent to you and type UNSUBSCRIBE in the subject line of your reply.

We will use this information to send you requested services [e.g. , our haircolour magazine; product samples; prescription tools suggestions; coupons]. Note: companies we contract with to operate our Internet site and our shipping vendors will have access to your personally identifiable information. However, they are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for us.

What we will not do with this information:
We will not rent, give or sell your personally identifiable information to any outside organization for the organization's own use without your consent.

How we will treat information from children:
Proclere does not intend to collect any personally identifiable information from children under thirteen years old. Proclere will specifically instruct children not to submit such information on our web site. If a child provides us with personally identifiable information, his or her parents/guardians should email us at enquiries@proclere.co.uk and request that this information be deleted from our files. We will make reasonable efforts to remove this data in a timely manner.

How you can request changes to your personal information: Anyone wishing to correct/update/delete personally identifiable information from our database should contact us at enquiries@proclere.co.uk. We will make reasonable efforts to service your request in a timely manner.

Links to other sites:
Our business partners, whose sites you may visit after clicking on a link from our site, may have less stringent privacy policies. We do not have control over these policies and urge you to read their privacy statements before providing any personally identifiable information.

We may collect information about you that is not personally identifiable (e.g. the type of Internet Browser you use).

How we may obtain this information:
We may obtain this information by storing a cookie [a piece of data containing non-personally identifiable information about you] on your computer. Detailed information on the cookies we use is presented below. With most Internet Browsers, you can erase this information from your computer's hard drive, block all cookies or even receive a warning before a cookie is placed on your system. Click on your Browser's Help button for more information. If you do reject our cookie, you will still be able to use our site; however, your experience will be less personalized.

What we may do with this information:
We will use this information to tailor content to your interests and to help us to avoid asking you for the same information on repeat visits to the site. We will also use this data to analyse site trends and administer the site.

Although we do not collect personally identifiable information automatically, we may tie information collected automatically to your previously submitted personally identifiable information. If you do not want this information tied to your personally identifiable information, see the "What We May Do With This Information" section above to learn about how to disable cookies.

Links to other sites:
Some of our business partners, whose sites you may visit after clicking on a link from our site, use cookies. We do not have control over these cookies.

We will take reasonable precautions to protect your information from loss, misuse or alteration.

If we ever change our privacy policy, we will post changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it to others.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner.

Cookies

* note that the expiry date of cookies set by third-party services may be varied without notice by these services.